Last updated: 27 October 2026
Welcome to Cyberdummies Online Solutions (PTY) Ltd (registration number 2021/612983/07) (“we”, “us”, or “our”). By accessing or using our website or any of our services, you agree to comply with and be bound by the following Terms and Conditions.
Please read them carefully. Our Delivery, Cancellation and Refund policies are in sections 6, 7 and 8.
1. Acceptance of Terms
By using our services or website (including but not limited to ticket.cyberdummies.co.za), you agree to be bound by these Terms and Conditions, our Privacy Policy and, where it applies to the service you buy, our Service Level Agreement and the ReCurr Licence Agreement. If you do not agree with any part of these terms, please do not use our services.
2. Services
We provide online web services, including but not limited to technical support, custom web development and integrations, consulting, and digital solutions. We sell:
- Once-off and ad-hoc services – for example WordPress troubleshooting, SMTP setup, plugin and theme installations, security headers and company (PTY) registrations;
- Monthly retainers and managed services – for example WordPress retainers, managed and reseller Linux VPS support, and VPS maintenance;
- Software licences – the “ReCurr” family of WordPress plugins (ReCurr, ReCurr Plus and ReCurr Pro), licensed per website on a monthly subscription.
Each product page describes what is included. Once-off services can be purchased online, while managed services and ReCurr licences are subscribed to on cyberdummies.co.za.
3. User Registration
Registration on our support ticket system is optional. Users may choose to register there to request assistance or track service progress. Buying a subscription or a ReCurr licence creates a customer account on cyberdummies.co.za, from which you manage your orders, subscriptions and licences. You must be at least 13 years old to register. By registering, you agree to provide accurate, complete, and current information.
4. Prices and Payment
- All prices are in South African Rand (ZAR). Where an amount in US dollars is shown, it is an approximate guide only; you are always charged in Rand.
- All once-off, ad-hoc and recurring services can be paid for, or subscribed to, online.
- Card and instant EFT payments are processed by PayFast, a secure South African payment gateway. Where we offer it, you may also pay by EFT against an invoice.
- Subscriptions are charged on the day you subscribe and then automatically on each renewal date, until you cancel (see section 7). For recurring card payments your card is tokenised by PayFast, so PayFast, not us, holds your card details.
- A receipt is emailed to you after each successful payment.
- Clients are responsible for reviewing the scope of work and quotations prior to commencement.
5. Payment Security
We never see or store your full card details. Card details are entered on PayFast’s secure payment page and are processed and stored by PayFast in line with the Payment Card Industry Data Security Standard (PCI DSS). Our website is served over an encrypted (HTTPS) connection. How we handle your personal information is set out in our Privacy Policy.
6. Delivery Policy
All our products are digital or remotely rendered services. No physical goods are shipped and there are no delivery or shipping charges. Everything is delivered to the email address on your account, through your account on cyberdummies.co.za, or by working on your website or server remotely.
- Once-off and ad-hoc services: once your payment is confirmed, we contact you within one (1) business day to arrange access. You provide your login details securely through our Submit Credentials page or our ticket system. The work is carried out remotely, within the response and resolution times in our Service Level Agreement, and the service is delivered when we notify you that the work is complete.
- Monthly retainers and managed services: the service starts when your first payment is confirmed and runs for each month that is paid for. Support requests are logged through our ticket system at ticket.cyberdummies.co.za or by email, and are handled within the times in our Service Level Agreement. Each product page states how many requests (and of what length) a month includes.
- Company (PTY) registrations: we submit your application to the Companies and Intellectual Property Commission (CIPC) once payment and all required information have been received. Processing times are determined by CIPC; we email you the registration documents as soon as CIPC issues them.
- ReCurr licences: delivered electronically straight after payment. Your licence key is emailed to you and is always available under My Account → Licences, and the plugin file under My Account → Downloads. Updates are delivered through your WordPress dashboard while your licence is active.
Our services are delivered online, so they are available wherever you are; they are priced and charged in ZAR. Our office hours are Monday to Thursday 09:00–16:00 and Friday 09:00–12:00 (South African time), excluding public holidays.
7. Cancellation Policy
- Subscriptions (retainers, managed services and ReCurr licences): you may cancel at any time from My Account → Subscriptions on cyberdummies.co.za, or by emailing us. There is no minimum period and no cancellation fee. No further payments are taken after you cancel, and the service or licence stays active until the end of the period you have already paid for.
- Unused support requests in a monthly retainer or managed service do not carry over to the next month and are not refunded.
- Free trials: you are not charged during a free trial. If you do not activate the paid subscription before the trial ends, the trial simply ends and nothing is charged.
- Once-off and ad-hoc services: you may cancel by emailing us at any time before we start the work, and you will receive a full refund. Once work has started, the refund policy in section 8 applies.
- Cooling-off period: where the Electronic Communications and Transactions Act, 2002 (ECTA) applies, you may cancel a purchase within seven (7) days of the agreement, without reason or penalty. As provided in section 42 of ECTA, this right does not apply to services that began, with your consent, before the seven days ended. Refunds under this clause are paid within 30 days of your cancellation.
- Cancellation by us: if a subscription payment fails, we retry it and notify you by email. If it still cannot be collected, the subscription is suspended or cancelled until the outstanding amount is paid. We may also decline or cancel an order we cannot fulfil, in which case anything you have paid for the undelivered service is refunded in full.
8. Refund Policy
- Services: no refunds will be granted for services where time and effort have already been allocated, regardless of the outcome, or for fees already paid to third parties on your behalf (for example CIPC fees).
- Clients have seven (7) days to communicate any discrepancies once the requested work on their website has been completed. We will correct work that does not match the agreed scope at no extra cost.
- ReCurr licences: a full refund is available if requested within 14 days of your first purchase, no questions asked. Renewal payments are not refundable; cancel before the renewal date to avoid the next charge. The licence is deactivated when the refund is made. See the ReCurr Licence Agreement.
- Duplicate or incorrect charges are always refunded in full.
How to request a refund: email [email protected] with your order number (and, for ReCurr, your licence key). We respond within seven (7) business days. Approved refunds are paid back to the original payment method through PayFast where possible; otherwise by EFT to your bank account once we receive a bank confirmation letter.
9. Intellectual Property
All content on this website, including text, graphics, logos, service names, images, and software, is the property of Cyberdummies Online Solutions (PTY) Ltd or its licensors and is protected under South African intellectual property laws.
You may not reproduce, distribute, modify, or publicly display any part of our site or materials without our prior written consent. The ReCurr plugins are licensed, not sold, on the terms of the ReCurr Licence Agreement.
10. Limitation of Liability
While we take great care in delivering all our services, Cyberdummies Online Solutions (PTY) Ltd shall not be held liable for any direct, indirect, incidental, or consequential damages arising from:
- Use of or inability to use our website or services;
- Any delays, failures, or interruptions in service;
- Errors or omissions in the content or performance of services;
- Any issues arising from third-party platforms or services we may integrate with.
Use of our services is at your own risk. This limitation applies to the extent permitted by law; nothing in these terms limits any right you have under the Consumer Protection Act, 2008 or ECTA.
11. Amendments
We reserve the right to amend these Terms and Conditions at any time. Updates will be posted on this page and are effective immediately. Continued use of the services after any changes constitutes your acceptance of the new terms. Changes do not affect orders that were already paid for before the change.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the South African courts.
13. Contact Us
If you have any questions or concerns about these Terms and Conditions, an order, a cancellation or a refund, please contact:
Cyberdummies Online Solutions (PTY) Ltd
Registration number: 2021/612983/07
Address: Queenswood, Pretoria, 0186, South Africa
📧 Email: [email protected]
📱 WhatsApp: +27 66 341 7545 (office hours)
🎫 Support tickets: ticket.cyberdummies.co.za
🌐 Website: https://cyberdummies.co.za
