Protection of Personal Information Act

Privacy Policy

Cyberdummies Online Solutions (PTY) Ltd., a division of Yuta Trading CC (“we”, “us”, or “our”), is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with South African law, including the Protection of Personal Information Act (POPIA).

This policy outlines how we collect, use, disclose, and safeguard your personal information.

1. Information We Collect

We may collect and process the following personal information:

  • Full name
  • Contact details (email address, phone number)
  • Company or organization name
  • Support requests and ticket information
  • Any additional information you voluntarily provide via our website or ticket system

We do not collect payment or financial information through our website.

2. How We Collect Information

We collect information:

  • When you submit a support request via our ticket system
  • When you contact us via email or our website
  • During the delivery of our services
  • Through direct correspondence

3. Use of Information

We use your personal information to:

  • Respond to support queries and service requests
  • Communicate with you regarding ongoing or future services
  • Maintain client records
  • Improve our offerings and support processes
  • Comply with legal obligations

We will not use your information for marketing purposes without your consent.

4. Disclosure of Information

We do not sell or share your personal information with third parties except:

  • When required by law
  • To service providers or contractors working on our behalf (who are also bound by confidentiality)
  • With your explicit consent

5. Data Security

We are committed to securing your personal information and have implemented appropriate technical and organizational measures to safeguard data from loss, misuse, and unauthorized access.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.

7. Your Rights

Under South African law (POPIA), you have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your data
  • Object to the processing of your personal information
  • Lodge a complaint with the Information Regulator (South Africa)

To exercise any of these rights, please contact us at the details below.

8. Cookies and Website Usage

Our website may use cookies or similar technologies to improve user experience. You can adjust your browser settings to refuse cookies, but this may affect functionality.

9. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page, and your continued use of our services constitutes acceptance of those changes.

10. Contact Us

If you have questions about this policy or wish to access, correct, or delete your information, please contact:

Cyberdummies Online Solutions (PTY) Ltd
A division of Yuta Trading CC
📧 Email: [support@cyberdummies.co.za]
🌐 Website: https://cyberdummies.co.za

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